Atlassian insights
Practical guides, comparisons and technical insights on Atlassian from Senzo's consultants. Explore Data Center end of life, and Jira and Jira Service Management pricing. We focus on the decisions, implementation considerations and trade-offs that matter when you work with Atlassian products.
Each article carries its publication date and links to the official sources it was checked against. Where guidance comes from our own delivery work rather than vendor documentation, the article says so.
Latest articles
- Integrations
How to integrate Salesforce and Jira: your options compared
Salesforce Jira integration options compared: Marketplace apps, MuleSoft, a custom build or Rovo, with a worked example, cost framework and buyer checklist.
Published
- Jira Service Management and ITSM
Jira asset management: a practical guide to Assets and a CMDB in Jira Service Management
Jira asset management with Assets: plan limits, native vs Marketplace apps, Intune sync, and a worked automation that links a requester to their laptop.
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- Licensing and pricing
Jira Pricing in Australia: Standard vs Premium vs Enterprise
Jira Cloud prices for Australian buyers, checked 18 Oct 2026: Standard, Premium and Enterprise in USD, how GST applies, and when monthly beats annual.
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- Licensing and pricing
Jira Service Management pricing in Australia: plans, agents and the costs that catch teams out
What Jira Service Management costs in Australia: per-agent plans, Atlassian’s USD invoicing, who needs an agent licence, and the costs teams miss.
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- Rovo and Atlassian AI
Atlassian MCP server: connect Claude or ChatGPT to Jira and Confluence, and what to check first
Connect Claude or ChatGPT to Jira and Confluence with the Atlassian MCP server: dated setup steps, admin permissions, a connection test and our lessons.
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- Jira Service Management and ITSM
The best ITSM software for Australian teams: eight ITSM tools compared
Compare 8 ITSM tools for Australian businesses: pricing models, capabilities, limitations and practical advice from Senzo's ITSM experience.
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- Jira Service Management and ITSM
Halo ITSM vs Jira Service Management: how to choose for your service desk
Halo ITSM or Jira Service Management? Compare licences, plans, Jira links and Sydney hosting, plus a worked licence count and a demo scorecard.
Published
- Licensing and pricing
Atlassian Guard explained: Standard vs Premium, what you're billed for, and what to set up first
Atlassian Guard (formerly Access): Standard vs Premium, what drives the cost, how to check who's billed, and a set-up order that helps avoid lock-outs.
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- Atlassian products
What is Atlassian? A practical guide for Australian teams
What Atlassian is, how its apps fit, where Cloud and Data Center stand now, and how Australian teams buy it. By an Atlassian Platinum Solution Partner.
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- Jira Service Management and ITSM
Jira Service Management vs ServiceNow: a practical comparison for Australian teams
Jira Service Management vs ServiceNow for Australian teams: what drives cost, time to value and fit on each platform, from official sources.
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- Cloud migration and Data Center
Atlassian Data Center end of life: dates, exceptions and your options
Atlassian Data Center reaches end of life on 28 March 2029. The three deadlines that matter, in Australian time, what continues and what to decide first.
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- Rovo and Atlassian AI
Rovo agents: 5 practical use cases and a readiness checklist
Five practical Rovo agent use cases for Jira, Confluence and Jira Service Management, a worked triage example, and a checklist to test readiness.
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- Jira Service Management and ITSM
Atlassian Customer Service Management vs Zendesk: which suits your support team?
Atlassian Customer Service Management or Zendesk? An even-handed comparison of channels, AI agent billing, Jira fit and migration, with when each wins.
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- Jira Service Management and ITSM
Atlassian Customer Service Management vs Jira Service Management: how to split the work
Customer Service Management or Jira Service Management? What each Atlassian app is for, what carries over when you move a space, and how to split the work.
Published