Senzo

South Sydney Rabbitohs moved customer support from Freshdesk to Atlassian Customer Service Management

How the Rabbitohs replaced Freshdesk with Atlassian Customer Service Management and Rovo to support their members.

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South Sydney Rabbitohs
IndustrySport
ServiceCustomer Service Management
ProductsAtlassian CSM, Rovo
The Challenge

Member Support on a Disconnected Helpdesk

The club's member enquiries ran through Freshdesk, separate from the rest of its operations. The team needed one place to manage member service, knowledge and reporting.

The Solution

Atlassian CSM, Knowledge and Rovo

Senzo implemented Atlassian Customer Service Management, migrated from Freshdesk, built a member knowledge base for self-service, and introduced Rovo labelling to classify incoming requests.

  1. 01Freshdesk to Atlassian CSM migration
  2. 02Member-facing knowledge base
  3. 03Rovo labelling for incoming requests

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