Senzo

MyState: From ServiceNow to Jira Service Management

How an Australian bank moved its IT service management from ServiceNow to JSM.

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MyState
IndustryFinancial Services
ServiceServiceNow to JSM
ProductsServiceNow → Jira Service Management
10 Jul 2026
Go-live
Same-day
Outage resolution under Senzo support
The Challenge

ITSM Costs That Didn't Match the Value

MyState wanted a service management platform that fitted its teams and budget, with the compliance and data-residency controls a bank needs.

The Solution

A Planned Takeout

Senzo designed the JSM service catalogue, migrated records and cut over to Jira Service Management, then continued with ongoing support.

  1. 01Service catalogue and SLA design
  2. 02Data migration from ServiceNow
  3. 03Ongoing managed support

Talk to us about a ServiceNow move

Plan your ServiceNow move the way MyState did.

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